Returns & Exchanges Policy

If you wish to return or exchange an item, please contact us via email or phone within 7 days after receipt of products, and the return has to be made within 14 days after receipt of goods. Refunds will be done via the original purchase method.

We accept returns and exchange when

​a) the product is not opened, used or defrosted, unless the product is faulty

or

b) the item you have received is not what you have ordered/invoiced

 

You have two option to return or exchange an item;

1. Home Delivery

We can pick up your return or exchange items at your next scheduled delivery day.

2. Drop Off at JFC Melbourne

Items purchased online can be returned at JFC Melbourne with proof of purchase. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

Change of Mind Returns​

 

Due to food safety reasons, we can NOT accept Change of Mind Returns after delivery. However, you may;

a) contact us and amend your order if it's before order cut-off time

or

b) return items at the delivery - please tell our delivery staffs.

Faulty Returns​

 

We want you to be satisfied with your purchase but if the items are faulty or wrongly described, we will either refund or exchange for the item. We will not charge delivery fee for the exchange item.

Cancellation Policy

1. Home Delivery

If you wish to cancel your order, please contact us as soon as possible via email or phone before order cut off time. For cancellation after order cut off time, $15 will be charged for administration fee.

2. Pick Up Order at JFC Melbourne

If you wish to cancel your order, please contact us as soon as possible via email or phone. If the order is cancelled after the confirmation email, or doesn't get picked up within 2 weeks of the confirmation email order will be automatically cancelled, and administration fee of $15 will be charged.

Click and Collect is currently not available. For more information please check here.

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