Frequently asked questions

Delivery and Pick Up

Do you do delivery on Weekends/Public Holidays?

Unfortunately your order is not able to be delivered as we're closed on weekends and public holidasy. If your order is placed on Weekend or on a Public Holiday it will not be processed until the next businesss day.

Do you have a shop? / Can I place an order and pick up at JFC Melbourne on the same day instead of online?

We do not have a shop as we're a wholesaler and unfortunatelly we only accept a pick up order online. This is to ensure your order is processed carefully. Please place your order online and pick up your order once it's confirmed.

When can I pick up my order?

Pick up is available Mon-Fri between 11am-4pm once you receive the order confirmation email. Please pick up your order within 5 business days after the confirmation email. For more information, please click here.

Do you deliver to my area?

Please check the areas we deliver here for JFC Online Melbourne.
If you live outside Victoria, please check JFC Perth and JFC QLD.

I received the item that I didn't order! / I didn't receive the item I ordered!

We're so SORRY! Please make a claim here, we will deliver/exchange with no delivery fee or refund for the item.