Frequently asked questions
Delivery and Pick Up
Do you do delivery on Weekends/Public Holidays?
Do you have a shop? / Can I place an order and pick up at JFC Melbourne on the same day instead of online?
We do not have a shop as we're a wholesaler and unfortunatelly we only accept a pick up order online. This is to ensure your order is processed carefully. Please place your order online and pick up your order once it's confirmed.
When can I pick up my order?
Pick up is available Mon-Fri between 11am-4pm once you receive the order confirmation email. Please pick up your order within 5 business days after the confirmation email.
Do you deliver to my area?
I received the item that I didn't order! / I didn't receive the item I ordered!
We're so SORRY! Please make a claim here, we will deliver/exchange with no delivery fee or refund for the item.